Q4: If I tell you what my vehicle is doing wrong can you tell me how much it will cost to fix?

First of all, how do you know that the problem you are having is transmission related? Even if your transmission isn’t shifting properly, that could be due to:

  • An engine performance issue
  • A restricted exhaust
  • A malfunctioning control module/computer
  • A defective sensor, switch, shift solenoid or a wide range of wiring issues

If you have a leak, that could be coming from many sources:

  • Leaking cooler lines
  • Ruptured transmission cooler
  • Loose pan bolts
  • Leaking fittings
  • Leaks from various external seals
  • Leaking electrical connections to the transmission
  • It may not even be the transmission leaking (could be motor oil, power steering fluid…)

So, there is no way to accurately quote you a price without having the opportunity to perform our initial evaluation to determine what exactly needs to be repaired. Otherwise, we are just guessing and this is not in your best interest.

Q5: Will servicing my transmission fix the issues that I’m having?

Very rarely will servicing the transmission fix any issues that you’re having. Unless the filter became loose and fell off in the pan or your transmission fluid was not at the correct level (not due to a leak) would you have any success fixing your transmission by changing the fluid and filter. Also, if you change your fluid and filter you’ve taken away one of our greatest diagnostic tools. When we remove the pan, we inspect any debris in the pan, we also cut the filter open to see if there’s any debris trapped inside. Debris in the pan and the condition of the fluid are excellent indicators as to what may be going on inside the transmission.

Q6: I’ve called many different transmission shops, why am I getting such a wide range of prices?

We’ve found that a lot of people call asking for a price because they don’t know what else to ask. While we understand that price is a very important factor, it honestly should not be the deciding factor. Plus, how are you able to accurately compare from one quote to another? Parts that we may include in our estimate may be considered an extra part in another shop’s estimate.

So, we’ve compiled a list of questions that you should be asking:

  • How long have you been in business?
  • What is your rating with the BBB?
  • Are you a AAA Texas Approved Repair Facility?
  • Does your shop employ ASE certified technicians?
  • What type of training/seminars do your technicians attend?
  • Does your shop keep diagnostic tools/scanners up to date?
  • Does your shop provide insurance while my vehicle is in your possession?
  • Do you have established procedures for diagnosing my transmission issues?
  • Do you get my authorization before completing repairs?
  • Do you offer itemized invoices and written warranty policies?
  • How do you handle warranty issues?